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How IVR is used today, and what its future holds

How IVR is used today, and what its future holds

IVR stands for Interactive Voice Response. It can be defined as a “telephony menu system that allows identification, segmentation and routing of callers to the most appropriate agent of an organization“. [1] IVR is […]

The future of telco bundling – new trends and challenges

The future of telco bundling – new trends and challenges

What is bundling? Bundling refers to selling two or more products as one combined product or service package. In recent years, telcos / MNOs have increasingly worked on creating product bundling partnerships with music […]

How COVID-19 could change the future of payments

How COVID-19 could change the future of payments

Living in the age of COVID-19 has completely redefined our sense of “normal”. But, this situation has also had an unexpected effect on the mobile industry. Here’s how it could affect the future […]

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